A good rule of thumb is around 15-20 strands of approximately 15 cm — ideally from both the mane and tail so we have enough to work with. When in doubt, rather send too much than too little. This is especially true for white hair, which can be slightly see-through — the more we have to work with, the better the result.

Ideally both. Hair from the mane and tail differs in thickness, which affects the look of the finished piece. If you're unsure, send from both — and we'll find the best starting point together.

We've written a practical guide — read it here.

In short: wash the hair, let it dry completely, place it in a zip-lock bag and send it to the address you receive when placing your order.

Allow around one month from when we receive your hair to when your piece is on its way to you. Production time depends on how many beads your piece contains — each bead takes around an hour to make, so pieces with more beads naturally take longer. We take great pride in the quality of our craft, and if we're not completely satisfied with the result, we start over — so you always receive a piece we're proud of.

All our jewelry is made in 925 sterling silver — either silver or gold-plated. The hair is encased in jewelry-grade resin. The only exception is the Thea bead, which is pure resin.

Each bead is cast freely by hand without the use of a mold. This means no two beads are ever identical — and that's exactly the point. Casting by hand gives us full control over how the hair sits and comes through in the bead, and allows us to achieve the delicate, discreet look DZYZ is known for. It's also why each bead takes around an hour to make.

Yes, if you'd like. When placing your order, let us know in the personalization box whether you want the remaining hair returned or if we may dispose of it.

Yes. The only thing that matters is that you have the hair. Whether your horse is still with you or not — as long as you have hair saved, we can make a piece for you.

Yes. We make jewelry with hair from all pets for a small additional fee of 100 DKK. The shorter hair from dogs, cats and other furry animals is more delicate and harder to work with, and the fee reflects the extra craftsmanship involved.

Yes, we make custom pieces on request. Reach out at dzyz.connect@outlook.com or via Instagram and we'll find a solution together.

Yes — our gift cards never expire and can be used on all products in the shop. Gift cards are available from 100–1,000 DKK. If you'd like a larger gift card, reach out at dzyz.connect@outlook.com and we'll create one for you.

As all our pieces are handmade and unique, we do not accept returns on custom jewelry. If you experience a fault or damage, please don't hesitate to contact us.

Yes, we ship internationally. Shipping is calculated at checkout.

We recommend sending the hair with a tracked service. DZYZ is not responsible for hair lost during shipping to us.