Shipping Policy for Original Art and Art prints

Original Artwork (Self-Fulfilled)

Processing Time: 1-3 business days
Shipping Time: 3-7 business days within Denmark, 5-14 business days internationally
Fulfillment: Shipped directly by DAPHNE ZYZ from Denmark
Tracking: Tracking information provided via email once shipped

Art Prints (Print-on-Demand)

Processing Time: 2-5 business days
Shipping Time: 5-10 business days within Europe, 7-21 business days internationally
Fulfillment: These products are printed and shipped by our trusted third-party printing partner from their facility
Quality: Professional printing on premium materials
Tracking: Tracking information provided once the item ships from our printing partner

Mixed Orders

If you order both original artwork and prints, items may arrive separately as they ship from different locations. You'll receive separate tracking information for each shipment.

International Shipping

Customs & Import Fees: International customers may be responsible for customs duties, taxes, and import fees imposed by their country. These charges are not included in your order total and are the customer's responsibility.

Shipping Origins:
• Original artwork ships from Denmark
• Print-on-demand items ship from our printing partner's facility (location varies by product)

Shipping Policy for Custom Handmade Jewelry

Please review the following information carefully, as the process for custom pieces like our Keepsake Jewelry is different from standard orders.

The Custom Order Journey: A Two-Part Process

1. Sending Us Your Materials (Your Responsibility)
   The creation of your custom piece begins once we receive your horse's hair. You are responsible for safely sending it to our studio. We offer two methods:
   Ship via Parcel Shop (Pakkeshop): You can ship your hair to our designated parcel shop pick-up points (e.g., Kvickly Holte). The cost of this shipment is the customer's responsibility.
   Studio Drop-Off (By Appointment): You may drop off your hair directly at our studio. This option requires a prior arranged appointment via email. Unscheduled drop-offs cannot be accepted.
   Important Preparation Instructions: Please follow the specific hair preparation and packaging guidelines provided in your order confirmation email.Always include a piece of paper with your Order Number and Full Name inside the package.
2. Receiving Your Finished Jewelry (Our Responsibility)
   Once your jewelry is meticulously handcrafted, we will ship it to you or arrange for pickup.
   Standard Shipping: The cost of shipping the finished jewelry from our studio to you is covered by us. You will receive a tracking number once it's dispatched.
   Studio Pickup (By Appointment): You may pick up your finished order from our studio. This option requires a prior arranged appointment via email. We will contact you when your order is ready to coordinate a pickup time.

Key Points to Remember:

• Production Timeline: Your production time (e.g., 2-3 weeks) begins only after we have received your horse's hair at our studio.
• We Are Not Liable for Your Shipment: We cannot be held responsible for hair that is lost, damaged, or delayed in transit to us. We highly recommend using a tracked service for your peace of mind.
• Address Accuracy: For studio drop-off or pickup, the exact address will be provided in your order confirmation email and requires an appointment.

For any questions about this process, please contact us before placing your order.